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wmarkey@metlife.com's Avatar

wmarkey@metlife.com

18 Jan, 2012 02:51 PM via web

Very confusing user interface. I asked to be included in the hub, "Mariners" and it was accepted yesterday. Today I am not a member of that hub.

Why is this so hard?

  1. Support Staff 2 Posted by matt.harrell@memberhub.com on 18 Jan, 2012 05:00 PM

    matt.harrell@memberhub.com's Avatar

    Hi Bill,

    I'm sorry for the confusion. First let me suggest that you watch the New User Video to get an idea of how to move around MemberHub: http://youtu.be/juZTWKWxH7o

    So when you were "accepted" did you get an email notification? You should have received an email and there should be a link in that email which joins you to the hub.

    I know that the join process for a hub can be a bit "tricky" if the hub requires hub administrator approval.

    I'd be happy to schedule a quick screen share to help get to the bottom of this too...if you're interested an available.

    Thanks!

    Matt Harrell
    http://about.me/mattharrell
    http://memberhub.com
    866.586.2080 x301

  2. matt.harrell@memberhub.com closed this discussion on 25 Jan, 2012 04:32 AM.

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